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NAB: Servicing Scorecards Getting Sorted

Your FSU reps met with the NAB Servicing management team last week to resolve issues raised by members in relation to scorecards.  It was a productive meeting with positive outcomes on a number of issues.

FSU Consultation On Your New Scorecards Kicking Off Shortly
Things are moving quickly with a goal of implementing any new system at the beginning of May. FSU Reps will be arranging local meetings to get your feedback. We will then collate it and present it to NAB for consideration at a meeting on 27 April 2017.

Scorecards Improvements Will Be Retrospective
We have a commitment from NAB that scorecard measures will be adjusted for the performance year to date. Staff being performance managed as a result of the inappropriate measures will not be disadvantaged in any way.

Flexible Lunch Breaks are Back
Your FSU reps have gained agreement from NAB that you can negotiate the duration of your lunch breaks.  This takes effect immediately. Make all requests directly to your Team Leader by email and contact your FSU Reps or the Member Rights Centre on 1300 366 378 if you need assistance.

Need More Information?
Your FSU Reps are the people to see if you have questions or need more information and if you’re not a member they’ll get your membership activated and take your feedback. 


Contact Details
Finance Sector Union Member Rights Centre
Ph: 1300 366 378

Authorised By: Julia Angrisano, National Secretary
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